Privacy Policy

Your privacy is extremely important to us. We created this privacy policy to help you feel comfortable when navigating through our website, when submitting information, and during any interactions with our cord blood team. If you have any questions about this privacy policy, please do not hesitate to call (888-894-6412) or email us ( We’re more than happy to answer any questions you may have. You may also contact us through our contact form.

Our Privacy Policy will explain how we collect, disclose, and store any information you provide us. The information asked of you may be personal or non-personal and may be used to identify you or contact you as needed. Our privacy policy consists of the following five sections:

  1. What personal information is collected from you?
  2. What are “Cookies” and how are they used?
  3. How is your information used?
  4. Who is collecting your information?
  5. With whom your information is shared

What personal information is collected from you?

We may collect personal information through our websites or in speaking with any of our Cord Blood Specialists. In any case, this confirms that you agree to our collection and use of such information as described in this Privacy Policy. When enrolling in cord blood banking, we will ask for specific personal information, including and not limited to your name, mailing address, email address, zip code, credit card number, phone number, and government-issued identification number, as well as certain health-related information such as expected due date, your health care plan, delivery hospital, and doctor or midwife. Additional information may be asked when entering sweepstakes, contests, and any other promotions sponsored by or CariCord. Any correspondence will be kept on file.

When referring a family member or friend, we may collect information such as name, mailing address, email address, and phone number, along with non-personal information such as domain names and IP addresses. This information (“Site Usage Information”) is aggregated to measure certain traffic patterns on our websites, such as the number of visits, the average time spent on the website, pages viewed, and so on. If we do combine non-personal information with personal information, the combined information will be treated as personal information as long as it remains combined.

What are “Cookies” and how are they used?

Our websites, online services, email messages, and advertisements may use cookies and other technologies such as pixel tags and web beacons (collectively referred to as “Cookies”). These technologies assist us to understand user behavior, which parts of our website people have visited, and to measure the effectiveness of advertisements and web searches.

A Cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Any information collected by Cookies is treated as non-personal, and if ever combined with personal information, we treat it as such for the purposes listed under our Privacy Policy.

We authorize third party, advertising, and analytics partners to place Cookies throughout our website to provide feedback such as user demographics. Any collected information, personal or non-personal, will be treated as such. We do not use technology that responds to a “do-not-track” signal from your web browser.

How is your information used?

Any captured information falls under the Privacy Policy at all times. Your information may be used internally for business purposes such as offering our affiliates, third-party services and/or services and products. Your personal information may be used to provide any updates such as announcements or notices pertaining to your account. Due to the nature of this information, you may not be able to opt out from receiving these types of communications.

Who is collecting your information?

Any personal information captured by our website or a Cord Blood Specialist is solely used for internal purposes. If any data is collected by a company other than CariCord, you will be notified prior to the time of the data collection, our Privacy Policy notwithstanding. If you choose for your information not to be collected other than by our company, you have the right not to use that particular service. Our advertisers or websites utilize links that are used to collect personal information when you visit and/or purchase from their websites. In those particular cases, third parties are not covered by this Privacy Policy.

With whom your information is shared

CariCord,, and our affiliates may share your personal information as it adheres to the guidelines listed in this Privacy Policy.